Still have questions?
Our team answers product, order and wholesale enquiries from Monday to Saturday. The fastest routes to a human are email and WhatsApp:
- Email: [email protected]
- Phone / WhatsApp: +86 135 3866 1001
- Address: Unit A2, 3rd Floor, Building 3, Comprehensive Complex, Nio Education Industrial Park, Dongcheng District, Dongguan City 523000, China
Tell us what you are trying to achieve — choosing a toy for a heavy chewer, building a wholesale range, or asking about a custom print — and we will reply with specific options and pricing rather than a generic brochure. Trade buyers can also request a free sample before committing to a bulk order.
For everything else, the Contact Us page lists our full support channels.
Can I modify or cancel my order after placing it?
Yes, if the order has not yet been dispatched. Email [email protected] as soon as possible with your order number and the change you need — a different size, a different colour, an added item, a corrected shipping address, or a full cancellation.
Because stocked items are packed on the next working day, the practical window is usually short. Once a parcel has left our warehouse the order can no longer be edited, and the return process applies instead: you may send the goods back unused within 30 days under our Refund and Returns Policy.
Wholesale and custom orders are produced to your specification, so changes can only be accepted before production begins. Your order confirmation states the production start date — please check it and contact your account manager straight away if anything needs adjusting.